← Back to all work
Operations / CUE RentalInteractive study

The right kit.
At a time that works.

A camera-rental enquiry becomes a checked equipment proposal. Change the dates, see what is available and review the reply.

Fictional business · Interactive demonstration

01 / The business

Start with the business.

The business

CUE Rental is a fictional two-person equipment rental business in Coimbra. Marta handles enquiries and approves quotes; Duarte prepares cameras, audio and lighting for freelance video makers and small production teams.

What brought the problem into view

A customer wants to collect a camera at 13:00. Its repair ends at noon, but it still needs two hours of preparation. On the calendar it looks free. For that collection time, it is not ready.

How it worked before

Marta reads each email, checks the equipment list and booking calendar, asks Duarte about maintenance, then writes a reply. A change of date or quantity means checking those records again.

What a useful result means

Bring the relevant checks into one place, flag missing information and prepare a reply for Marta to review. She keeps control of the proposal and the final response.

What mattered here

The filming date is only part of the picture.

Equipment also needs time for preparation, collection and return checks.

A brief email can leave important gaps.

The reply asks for missing details instead of assuming a time, location or lens.

The customer can still change their mind.

When dates or quantities change, the proposal needs a fresh review.

02 / The improvement

See what changed.

Bring the relevant checks into one place, flag missing information and prepare a reply for Marta to review. She keeps control of the proposal and the final response.

Repair ends at noon; pickup is at 13:00

Include preparation in the window

The camera stays unavailable until a 14:00 pickup allows preparation after maintenance.

Customer asks for two E1s

Check individual equipment

A competing reservation leaves only one body and lens available; the full kit is flagged.

The customer refers to an earlier quote

Make changes visible

An expired quote or a different quantity is flagged before the reply is reviewed.

This demo uses fictional records and preset checks. It does not connect to an inbox, send replies or reserve equipment.

Try the result ↗

03 / The result

Try it for yourself.

Start with the camera coming back from repair. Try collection at 14:00, then prepare the reply. Change the quantity to see what needs checking again.

CUE Rental · AfterOpen full page ↗

The frame adapts to its available width. Open the full page for an unrestricted desktop view. Switching versions resets unsaved demo input.

This demo uses fictional records and preset checks. It does not connect to an inbox, send replies or reserve equipment.

What would you like
to make easier?

Tell me about one task. We can work through the details by email.

Tell me about your task ↗