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Workflow study / CUE RentalInteractive study

The right kit.
At a time that works.

A camera-rental enquiry becomes a checked equipment proposal. Change the dates, see what is available and review the reply.

Fictional business · Interactive demonstration

01 / The business

Start with the business.

The business

CUE Rental is a fictional two-person equipment rental business in Coimbra. Marta handles enquiries and approves quotes; Duarte prepares cameras, audio and lighting for freelance video makers and small production teams.

Where it goes wrong

A customer wants to collect a camera at 13:00. Its repair ends at noon, but it still needs two hours of preparation. On the calendar it looks free. For that collection time, it is not ready.

How it worked before

Marta reads each email, checks the equipment list and booking calendar, asks Duarte about maintenance, then writes a reply. A change of date or quantity means checking those records again.

What a useful result means

A desk that checks the request against equipment records and prepares an editable reply. Marta reviews it before anything goes to the customer.

What mattered here

The filming date is only part of the picture.

Equipment also needs time for preparation, collection and return checks.

A brief email can leave important gaps.

The reply asks for missing details instead of assuming a time, location or lens.

The customer can still change their mind.

When dates or quantities change, the proposal needs a fresh review.

02 / The improvement

See what changed.

Repair ends at noon; pickup is at 13:00

Include preparation in the window

Repair ends at noon. Two hours of preparation make 14:00 the earliest possible pickup.

Customer asks for two E1s

Check individual equipment

Another booking already needs one E1 camera and lens. The desk flags that there are not enough units for a second full kit.

The customer refers to an earlier quote

Make changes visible

An expired quote or a different quantity is flagged before the reply is reviewed.

Try the result ↗

03 / The result

Try it for yourself.

The camera cannot be ready at 13:00. See the draft offering 14:00, then change the request to explore other checks.

Open the full demo ↗

Try it here, or open it with more room.

CUE Rental

The frame adapts to its available width. Open the full page for an unrestricted desktop view. Switching versions resets unsaved demo input.

This demo uses fictional records and preset checks. It does not connect to an inbox, send replies or reserve equipment.

What would you like
to make easier?

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